Our team of professionals is ready to put their expertise to work for you and will work closely with your organization’s marketing or management team to develop new business processes or optimize existing ones in order to generate more business or improve the quality of the services.

CSS can assist your organization with any of the following types of business analysis services:

• Identifying, scoping and defining new business opportunities
• Conducting feasibility studies
• Preparing the business case and conducting an initial risk assessment
• Creating and maintaining a business architecture
• Solution assessment and validation
• Requirements planning and management
• Organisational change planning and management
• Risk planning and management

Creating the best user experience is one of the most important aspects of software products that are based on User Interaction, especially for public web applications that are intended to be accessed by a large number of users. A good user experience on a website can make the difference between only a few visits and millions of visits on your site.

Therefore, for any new software product that needs user interaction, CSS can perform User Experience (UX) studies for obtaining the best user interaction for that software solution.

Also, CSS can create prototypes of the desired product prior to starting the implementation, in order to give you a clearer idea of what the final product should look like. These prototypes can help you in checking the feasibility and usability of the intended flows and determining any eventual changes that are needed before the actual implementation is completed, thus lowering the time needed to get the final product.

In the process of creating high quality custom software that it specializes in, CSS will carefully cover the main stages of the Software Development Life Cycle, from requirement gathering and analysis to design, implementation, testing, deployment and maintenance of the final product.  Each development phase will be transparent and you will be actively involved in the process to assure that the final product perfectly fits your needs, and that it’s delivery will be as fast as possible.

For us at CSS, high quality, reliable and efficient solutions for their customers are top priority. Therefore, ensuring the quality of the services and products has developed as a culture within the team and it is seen as everybody’s responsibility.

CSS ensures that the best practices and standards are followed by the software development team in order to produce high quality products.

Since each project is unique, CSS will select or create procedures and standards for each particular project in order to create a quality plan.

Below are the most common Quality Assurance criteria against which every CSS software is evaluated against:

• correctness
• efficiency
• flexibility
• integrity
• interoperability
• maintainability
• portability
• reliability
• reusability
• testability
• usability

In order to offer you the best experience, CSS offers support for software maintenance and system upgrades as well as customer support (including solving all issues related to the services offered).

Support and maintenance covers the following major areas:

• Software support and maintenance

Includes keeping the Application Systems running and in good health. Any issue that may occur in any of the systems that CSS supports will be investigated by CSS specialists and fixed within a minimum time frame.

• System upgrades

Includes upgrading existing application systems with the latest versions to provide more stability and flexibility in the business. New versions of any system come along with new features to cater new business requirements.

• Customer Support

Includes solving all the issues related to delivered products and services. In the eventuality of any issue, you can send your request or complaint to customer care or call center and the issue will be addressed by CSS specialists and solved as fast as reasonably possible. These issues could be related to data download quality, wrong bill, some dispute, service activation or termination, etc.